On a regular basis, we will add event presentations and other resources for you.
Upcoming HDI National Events
Service Management World 2022, A Digital Experience:
November 12 – 16, 2022 at the OMNI Orlando Resort at Championsgate! You can register here (and do not forget to use your paid HDI Membership Local Chapter Discount Code when registering; email hdi.cfl@gmail.com if you do not have it):
https://www.smworld.com/
HDI SupportWorld Live 2023:
April 30, 2023 – May 5, 2023 at the MGM Grand in Las Vegas! You can register here after registration is enabled (and do not forget to use your paid HDI Membership Local Chapter Discount Code when registering; email hdi.cfl@gmail.com if you do not have it): https://www.hdiconference.com
HDI Training: Classroom & Online
HDI Industry Information Library & Subscriptions:
https://www.thinkhdi.com/library/supportworld.aspx
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Metrics:
https://www.thinkhdi.com/library/supportworld/metrics.aspx
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HDI Job Board:
https://www.hdilocalchapters.org/cpages/jobdetails
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HDI Support Center Best Practices Assessment
https://www.thinkhdi.com/services/best-practices.aspx
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HDIConnect:
https://connect.thinkhdi.com/home
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Webinars:
https://www.thinkhdi.com/events/webinars.aspx
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Presentations:
Presentations from the HDI Central Florida Chapter Meeting of 10/27/22:
Automate and Modernize Major Incident Management by Ben Howell 102722
HDI Central Florida Web Conference of 102722 by Jim Ryave
Recording of HDI Central Florida Meeting of 102722
Presentations from the HDI Central Florida Chapter Meeting of 4/13/22:
Surveys are Selfish by Matt Beran 041322
HDI Central Florida Chapter Web Conference 041322 by Jim Ryave
Recording of HDI Central Florida Meeting of 4/13/22
Presentations from the HDI Central Florida Chapter Meeting of 1/19/22:
Navigating Change…by Shara Hutchinson 011922
HDI Central Florida Chapter Virtual Meeting 011922 by Jim Ryave
Recording of the HDI Central Florida Chapter Meeting of 1/19/22
Presentations from the HDI Central Florida Chapter Meeting of 12/8/21:
Methodology for Building a Service Desk HealthCheck by Tony North
HDI Central Florida Chapter Virtual Meeting 120821 by Jim Ryave
Recording of HDI Coast-To-Coast Web Conference 120821
Presentations from the HDI Central Florida Chapter Meeting of 4/28/21:
Managing Hiring and Onboarding Employees Remotely_ by Robert Half 042821_HDICentral Florida
Recording of “Managing Hiring and Onboarding Employees Remotely” by Robert Half 042821_HDICentral Florida
HDI Central Florida Chapter Virtual Meeting 042821 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 3/24/21:
Go Live Critical Success Factors for Projects 032421 by James A Moore
Recording of Go Live Critical Success Factors for Projects 032421 by James A Moore
HDI Central Florida Chapter Virtual Meeting 032421 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 1/13/21:
“Best Practices and Lessons Learned Migrating to a new ITSM Platform” by Joe Alexander 011321
Recording of “Best Practices and Lessons Learned Migrating to a new ITSM Platform” by Joe Alexander 011321
HDI Central Florida Chapter Virtual Meeting 011321 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 11/19/20:
HDI Central Florida Chapter Virtual Meeting 111920 by Jim Ryave
Recording of Knowledge Management Transformation Through the Collective Wisdom of Teams 111920 by Julie Mohr
Presentations from the HDI Central Florida Chapter Meeting of 10/8/20:
HDI Central Florida Chapter Virtual Meeting 100820 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 12/17/19:
ITIL 4 Value in ESM by Ryan Counts 121719
HDI Central Florida Chapter Meeting 121719 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 9/12/19:
Shifting Skills: What Automation and AI Mean for Support by Roy Atkinson 091219
Preparing your Service Desk for Current Trends in AI by Ben Scavuzzo 091219
HDI Central Florida Chapter Meeting 091219 by Jim Ryave
Presentation and Notes from the HDI Central Florida Chapter Meeting of 6/12/19:
Notes from Round Table Topics 061219
HDI Central Florida Chapter Meeting 061219 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 4/8/19:
Kirk Weisler presentation with supporting files (79 MB)_040819
HDI Central Florida Chapter Meeting 040819 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 3/19/19:
The Bots Are Coming by Rich Graves 031919_Part 1
The Bots Are Coming by Rich Graves 031919_Part 2
The Bots Are Coming by Rich Graves 031919_Part 3
HDI Central Florida Chapter Meeting 031919 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 2/12/19:
Increasing Service Desk Efficiency by Rae Ann Bruno 021219
What have you done for me lately? by Rae Ann Bruno 021219
HDI Focus Book–What have you done for me lately? by Rae Ann Bruno
HDI Central Florida Chapter Meeting 021219 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 12/11/18:
Workplace 2025 by Thomas Murray RHT 121118
HDI Central Florida Chapter Meeting 121118 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 9/13/18:
Part 1 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318
Part 2 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318
Part 3 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318
Part 4 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318
HDI Central Florida Chapter Meeting 091318 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 5/2/18:
Digital Transformation by Bill Sheridan_050218
HDI Central Florida Chapter Meeting 050218 by Sue Giliberti
HDI Certification Overview by Joe Alexander 050218
Presentations from the HDI Central Florida Chapter Meeting of 3/13/18:
Value as a Service The Next Frontier in ITSM by Nancy Van Elasacker-Louisnord 031318
HDI Central Florida Chapter Meeting 031318 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 12/13/17:
How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 1
How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 2
How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 3
How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 4
How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 5
How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 6
HDI Central Florida Chapter Meeting 121317 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 11/6/17:
Chaos Engineering by Matt Haggerty 110617-Part 1
Chaos Engineering by Matt Haggerty 110617-Part 2
KCSM by Rick Joslin 110617_V3_Part_1
KCSM by Rick Joslin 110617_V3_Part_2
HDI Central Florida Chapter Meeting 110617 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 10/19/17:
bmc Cognitive Service Management by Jeff-McKinley_10-19-17_Part-1
bmc Cognitive Service Management by Jeff McKinley 10-19-17_Part-2
bmc_Cognitive Service Management_by Jeff McKinley_10-19-17_Part 3
7 Secrets of Self Leadership by Phil Gerbyshak 101917
HDI Central Florida Chapter Meeting 101917 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 3/14/17:
Level 0.5 Support by Roy Atkinson 031417
ESM presentation to HDI Orlando by Matthew Peeples 031417
HDI Central Florida Chapter Meeting 031417 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 12/8/16:
Digital Workplace_BMC Software_McKinley_12-08-16
HDI Central Florida Chapter Meeting 120816 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 10/27/16:
Creating Enterprise Agility through Lean Service Management 102716 by Matt Hooper
HDI Central Florida Chapter Meeting 102716 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 9/15/16:
Breakfast Briefing-04 Matt Haggerty HDI Orlando Sept-15-2016
Session 504 Cay Robertson HDI Orlando Sept-15-2016
HDI Central Florida Chapter Meeting 091516 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 5/12/16:
3.6 Strategies To Empower Your End Users 051216 by Sietse Eling
HDI Central Florida Chapter Meeting 051216 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 4/21/16:
Days Not Months 042116 by Stacy Gonzalez
HDI Central Florida Chapter Meeting 042116 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 3/10/16:
Performance Analytics–Leading and Lagging Indicators by Alex Steinwachs 031016
HDI Central Florida Chapter Meeting 031016 by Jim, Ryave
Presentations from the HDI Central Florida Chapter Meeting of 2/11/16:
Knowledge Management Best Practices within SM by Rick Joslin 021116
HDI Central Florida Chapter Meeting 021116 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 1/21/16:
A Screen Share is Worth a Thousand Chats by Donald Hasson 012116
HDI Central Florida Chapter Meeting 012116 by Jim Ryave
Presentations from the HDI Central Florida Chapter Meeting of 12/3/15:
Role with IT by Michael Cardinal–HDI Central Florida Chapter 120315
HDI Central Florida Chapter Meeting 120315 by Jim Ryave.pdf
Presentations from the HDI Central Florida Chapter Meeting of 10/8/15:
Engaged IT Consumers_Lessons from Digital Marketing by Jarod Greene–Part 1
Engaged IT Consumers_Lessons from Digital Marketing by Jarod Greene–Part 2
HDI Central Florida Chapter Meeting 100815 by Jim Ryave
Presentations and an article from the HDI Central Florida Chapter Meeting of 9/10/15:
HDI House of Culture Cards by Kirk Weisler 091015
HDI Central Florida Chapter Meeting 091015 by Jim Ryave
Presentations and whitepapers from the HDI Central Florida Chapter Meeting of 5/14/15:
UF Health–HDI CFL 5-14-15 by Mark Sheridan
Vendor rating for Service Desk Selection
IDC White Paper: ROI of an Integrated Management Solution
HDI Central Florida Chapter Meeting 051415 by Jim Ryave
Presentation from the HDI Central Florida Chapter Meeting of 3/12/15 by Jim Ryave:
HDI Central Florida Chapter Meeting 031215
Presentations from the HDI Central Florida Chapter Meeting of 12/4/14 by Tom Touzin of the Florida Virtual School and Mark Cerretani of ServiceNow:
Transform IT Now Part 1–ServiceNow
Transform IT Now Part 2–ServiceNow
Presentation from the HDI Central Florida Chapter Meeting of 6/12/14 by Jeff Hance of LANDESK:
LANDESK Self Service Presentation 061214
Presentation from the HDI Central Florida Chapter Meeting of 3/31/14 by Eddie Vidal of the University of Miami:
5 Roads Leading to Impactful Employee Engagement and Success – HDI CFL 033114