These are your HDI Central Florida Chapter Officers:
Chapter President, VP of Finance, VP of Vendor Relations, VP of Communications, and Web Master: Jim Ryave
E-mail: jim.ryave@hdicfl.com
Telephone: (407) 654 – 6541
Background: Jim Ryave has over 30 years of I.T. Service Management consulting and project management experience, serving global enterprises, nationwide firms, SMB-sized businesses, Federal Civilian Agencies, and the Department Of Defense. He has provided thought leadership and industry best practices working for consultancies and managed I.T. services providers, including IBM, DIGITAL/Compaq (now HP), American Management Systems (now CGI), the BMC and SAP Channels, and other prominent firms. He has been involved with HDI since 1991, has many certifications, including ITIL, a wealth of professional training, and works with clients to help them to achieve their goals and mission, ensure regulatory compliance, improve productivity, increase operational efficiencies, and optimize customer experience.
VP of Membership: Sue Giliberti
E-mail: sue.giliberti@lmco.com
Background: Sue Giliberti is a Service Desk Manager at Lockheed Martin Corporation in Orlando, FL. Their two Service Desk locations support over 100,000 employees throughout the world. Sue has been in the information technology profession for 7 years and has over 30 years’ experience in Customer Service and over 15 years Management experience. In her previous position at Lockheed Martin, she coordinated and managed the Quality programs for the Site for over 10 years. The Site, along with Sue herself, received many Quality Awards from the Employee Involvement Association and many Best Practices Awards from the Center for Suggestion System Development. Sue is HDI Support Center Manager and ITIL Foundations certified. Sue currently serves as VP of Membership for the HDI Central Florida Chapter.
VP of Programs: James Moore
E-mail: jamoore3007@outlook.com
Background: James Moore has over 15 years of experience in customer service/help desk, IS infrastructure, and support services. He has been the Supervisor, Projects and Moves under the IS Biomed and Infrastructure Services at Orlando Health, comprised of eight hospital facilities and supporting over 14,000 team members. James currently serves as VP of Programs for the HDI Central Florida Chapter.
VP of Content: Joe Alexander, MS IT, MBA IT Management
Background: Joe Alexander has over 17 years experience in I.T. and 4 years in Customer Service, including serving as ITSM Manager at Health First Information Technology in Melbourne, Florida. His team responsibility entailed 24×7 support for four hospitals and 10,000 associates. Joe has a passion for education and mentoring. Joe and his team are all HDI-Certified. Joe’s certifications include HDI Customer Support Manager, ITIL version 4, and Joe has a Green Belt in Lean processes. He is currently pursuing his Ph.D. in Business Administration at Florida Institute of Technology. Joe currently serves as the VP of Content.
VP of Media Communications: Nancy Robinson
E-mail: Nancy.Robinson@hf.org
Background: Nancy Robinson is a dynamic I.T. leader with a relentless drive for excellence. As the I.T. Field Services Supervisor at Health First, Inc., she oversees a dedicated team of professionals ensuring seamless I.T. operations. With over 20 years of experience in the I.T. and Education industries, Nancy brings a wealth of knowledge and expertise to her role.