Celebration of Excellence:

The HDI Central Florida Chapter is pleased to present the HDI  2026 Best Service and Support Analyst Award to Jessica Ledesma Mestre, Senior Service Desk Analyst at Orange County Public Schools (OCPS)!  OCPS has built an inspiring Culture of I.T. Service and Support Excellence and OCPS I.T.S. Customer Care team members have won this award three years in a row!  It was an honor and a privilege to celebrate Jessica’s achievements with the OCPS I.T.  Leadership Team.

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The HDI Central Florida Chapter is pleased to present the HDI 2025 Best Service and Support Analyst Award to Chrissy Haughwout at Orange County Public Schools (OCPS)! This outstanding OCPS Team has established a tradition of Excellence with highly-skilled, highly-accomplished, and customer experience-focused professionals! OCPS’s I.T.S. Customer Care is exemplary in their comprehensive support of the 8th largest school district in the United States, which has over 25,000 team members and an ever-growing 209,000 students in over 200 schools. Congratulations!

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It was such a pleasure to present the HDI Central Florida Chapter 2024 Best Service and Support Analyst Award to Bob Shrader at Orange County Public Schools (OCPS) as well as to meet with several leaders of this awesome OCPS Team!

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Congratulations to our HDI Central Florida Chapter 2023 Best
Service and Support Analyst Award Winner, John Pearson!

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Congratulations to all of our HDI Central Florida Chapter 2023 HDI Award Nominees, including the Best Service and Support Analyst Award winner, David Higgins of Orlando Health!

____________________________________________Meeting Photographs:

 

HDI Central Florida Chapter Virtual Event 3/5/2026:

 

Service Management World 2025:

 

HDI Central Florida Chapter Virtual Event 10/16/2025:

2025 HDI Local Chapter Officers Leadership Summit 9/25/25-9/28/25:

HDI Central Florida Virtual Event of 9/18/2025:

 

HDI TopGolf Orlando Event 8/19/2025:

 

 

 

HDI Virtual Chapter-Central Florida Chapter Event 4/3/2025:

 

 

HDI Central Florida Chapter Social Event at New York Beer
Project 3/20/2025:

 

HDI Central Florida Chapter Meeting — 10/16/24 at Topgolf Orlando:

 

 HDI Central Florida Chapter Meeting — 12/17/19 in Orlando at the  UCF FAIRWINDS Alumni Center: 

 

HDI Central Florida Chapter Meeting — 9/12/19 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 6/12/19 in Rockledge at the  Health First Business Center: 

HDI Central Florida Chapter Meeting — 4/8/19 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 3/19/19 in Orlando at the  UCF FAIRWINDS Alumni Center: 

 

HDI Central Florida Chapter Meeting — 2/12/19 in Orlando at the  UCF FAIRWINDS Alumni Center: 

 HDI Central Florida Chapter Meeting — 12/11/18 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 9/13/18 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 5/2/18 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 3/13/18 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 12/13/17 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 11/6/17 in Orlando at the  UCF FAIRWINDS Alumni Center: 

HDI Central Florida Chapter Meeting — 10/19/17 in Orlando at the  UCF FAIRWINDS Alumni Center: 

  

HDI Annual Leadership Summit–6/2/17 in Colorado Springs:

HDI Central Florida Chapter Meeting — 3/14/17 in Orlando at the  UCF FAIRWINDS Alumni Center:

HDI Central Florida Chapter Meeting — 12/8/17 in Winter Park
at the Rachel D. Murrah Civic Center:

HDI Central Florida Chapter Meeting — 11/10/16 in Winter Garden at the Crooked Can Brewery:

HDI Central Florida Chapter Meeting — 10/27/16 in Orlando at ESCAPOLOGY:

HDI Central Florida Chapter Meeting — 9/15/16 in Winter Park
at the Rachel D. Murrah Civic Center:

HDI Central Florida Chapter Meeting — 5/12/16 in Orlando at the  UCF FAIRWINDS Alumni Center:

HDI Central Florida Chapter Meeting — 4/21/16 in Orlando at The Castle Hotel and The Orlando Eye:

     

HDI Central Florida Chapter Meeting — 3/10/16 in Orlando at the  UCF FAIRWINDS Alumni Center:

HDI Central Florida Chapter Meeting — 2/11/16 in Orlando at the  UCF FAIRWINDS Alumni Center:

HDI Central Florida Chapter Meeting — 12/3/15 in Orlando at the  UCF FAIRWINDS Alumni Center:

         

HDI Central Florida Chapter Meeting — 10/8/15 in Orlando at the  UCF FAIRWINDS Alumni Center:

HDI Central Florida Chapter Meeting — 9/10/15 in Orlando at the UCF FAIRWINDS Alumni Center:

 

HDI Local Chapter Officer Summit — June 5 – 7, 2015 in Denver Colorado:

Watch the music video here:  https://m.youtube.com/watch?v=KwsduVrYtMU&feature=youtu.be

HDI Central Florida Chapter Meeting — 5/14/15 in Orlando at the UCF FAIRWINDS Alumni Center:

HDI Central Florida Chapter Meeting — 3/12/15 in Orlando at the UCF FAIRWINDS Alumni Center:

  

HDI Central Florida Chapter Meeting — 12/4/14 in Orlando
 at the UCF FAIRWINDS Alumni Center:

HDI Central Florida Chapter Meeting — 9/18/14 in Orlando
at City Hall’s Overlook Room:

       

HDI Central Florida Chapter Meeting — 6/12/14 in Orlando
at the UCF FAIRWINDS Alumni Center:

HDI Local Chapter Officer Summit — June 6 – 8, 2014 in Colorado Springs:

Video:   http://www.youtube.com/watch?v=_tUQsy-RRCM&feature=youtu.be