Welcome to the HDI Central Florida Chapter!  

Our HDI Chapter has received HDI’s Circle of Excellence Award and Premier Chapter Award (recent award name change) each year the award has been presented to qualifying HDI Chapters since 2012!

What is HDI?

HDI Benefits

HDI Awards #1

HDI Awards #2

Recognition of Excellence:

I am proud to present the HDI Central Florida Chapter 2025 Best Service and Support Analyst Award to Chrissy Haughwout at Orange County Public Schools (OCPS)! This outstanding OCPS Team has established a tradition of Excellence with highly-skilled, highly-accomplished, and customer experience-focused professionals! OCPS’s I.T.S. is exemplary in their comprehensive support of the 8th largest school district in the United States, which has over 25,000 team members and an ever-growing 209,000 students in over 200 schools. Congratulations!

About our HDI Central Florida Chapter:

We are a lively community of accomplished and innovative I.T. Service and Support Professionals!  We enjoy the sharing of knowledge, relationships, and experiences.  We welcome all I.T. Service and Support Professionals, including management and front line practitioners, those whom are experienced as well as those that are new in their roles, and I.T. Industry Business Partners as well! The HDI Central Florida Chapter is a nonprofit 501 (c) (6) networking group — FEI/EIN Number is 455350917 — devoted to the support community:  i.e.  I.T. Service Management Leadership, Service Desk Analysts, Desktop Support Technicians, Network Support Specialists, Program and Project Managers, Business Analysts, other practitioners, and Business Partners.  We meet at least four times a year. Meeting topics include educational sessions on industry best practices, training, case studies, technology innovation, round tables, and social networking events. We have a very experienced membership, many of whom are management level and decision makers representing many prestigious area employers.  Participation in our meetings has included Adventist Health System, Booz Allen Hamilton, Bright House Networks, Charles Schwab , CHEP, CNL, Comprehensive Health Services, Consulate Health Care, Convergys, Darden Restaurants, Duke Energy, Electronic Arts, Ernst & Young, Fidelity Information Services, Florida Hospital, Florida Virtual School, Gainesville Regional Utilities, Greater Orlando Aviation Authority, HD Supply, International Speedway Corporation, Lockheed Martin, Orange County, Orange County Public Schools, Orlando Health, PharMerica, Rollins College, SCI, Symantec, University of Central Florida, University of Florida, University of Florida Health, The Walt Disney Company, VyStar Credit Union, and many other prominent organizations. As a nonprofit group, we depend heavily on donations from sponsors. We have a number of sponsorship opportunities, including annual sponsorships with significant and consistent exposure to our members.  HDI’s Central Florida Chapter provides many unique opportunities to share your organization’s brand and key messages. We welcome all interested professionals to join our team! Please contact Jim Ryave at (407) 654 – 6541 or jim.ryave@hdicfl.com for Membership and Sponsorship options.

About HDI:

Since 1989, HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 35 years ago, and are the standard for performance improvement at both the organizational and professional levels. We are also wholly committed to the advancement of this community. Whether it be through our certification and topic-based training, support center certification and performance improvement consulting, renowned industry events, SupportWorld newsletter and best practice content, local chapter community, or online platform, HDI Connect, HDI is the industry leading connector and collaborator. Thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network, and improve their customer satisfaction and employee engagement. They’ve also had fun and made life-long connections along the way.  We all have a community. This one is yours and it’s waiting for you to dive in! HDI’s Mission: HDI’s mission is to advance the support and service management industry through real, authentic, value-based connections; connections that last a lifetime. We support this connectivity via community resources, transformative education and events, outcome-oriented advisory services, and best-practice content. For more information regarding HDI, please visit:  www.thinkhdi.com