About Us & HDI

Welcome to 
HDI Central Florida Chapter!  

Our HDI Chapter has received HDI’s Circle of Excellence Award winner each year the award has been presented to qualifying HDI Chapters since 2012!

What is HDI?

HDI Benefits

HDI Awards

HDI Awards

Recognition of Excellence:

Congratulations to our HDI Central Florida Chapter 2023 Best Service and Support Analyst Award Winner, John Pearson!











Congratulations to all of our HDI Central Florida Chapter 2022 HDI Award Nominees, including the Best Service and Support Analyst Award winner, David Higgins!

About our HDI Central Florida Chapter:

We are a lively community of accomplished and innovative I.T. Service and Support Professionals!  We enjoy the sharing of knowledge, relationships, and experiences.  We welcome all I.T. Service and Support Professionals, including management and front line practitioners, those whom are experienced as well as those that are new in their roles, and I.T. Industry Business Partners as well!

The HDI Central Florida Chapter is a nonprofit 501 (c) (6) networking group — FEI/EIN Number is 455350917 — devoted to the support community:  i.e.  I.T. Service Management Leadership, Service Desk Analysts, Desktop Support Technicians, Network Support Specialists, Program and Project Managers, Business Analysts, other practitioners, and Business Partners.  We meet at least four times a year. Meeting topics include educational sessions on industry best practices, training, case studies, technology innovation, round tables, and social networking events. We have a very experienced membership, many of whom are management level and decision makers representing many prestigious area employers.  Participation in our meetings has included Adventist Health System, Booz Allen Hamilton, Bright House Networks, Charles Schwab , CHEP, CNL, Comprehensive Health Services, Consulate Health Care, Convergys, Darden Restaurants, Duke Energy, Electronic Arts, Ernst & Young, Fidelity Information Services, Florida Hospital, Florida Virtual School, Gainesville Regional Utilities, Greater Orlando Aviation Authority, HD Supply, International Speedway Corporation, Lockheed Martin, Orange County, Orange County Public Schools, Orlando Health, PharMerica, Rollins College, SCI, Symantec, University of Central Florida, University of Florida, University of Florida Health, The Walt Disney Company, VyStar Credit Union, and many other prominent organizations.

As a nonprofit group, we depend heavily on donations from sponsors. We have a number of sponsorship opportunities, including annual sponsorships with significant and consistent exposure to our members.  HDI’s Central Florida Chapter provides many unique opportunities to share your organization’s brand and key messages.

We welcome all interested professionals to join our team!
Please contact Jim Ryave at (407) 654 – 6541 (or hdi.cfl@gmail.com) for Membership and Sponsorship options.

About HDI:

Since 1989, HDI has been a leading,  worldwide professional association and certification body for the technical service and support industry.  Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

HDI’s Mission:
Elevate the customer experience through the development of the technical support industry.

HDI’s Vision:
Business success through exceptional customer experiences.


For more information regarding HDI, please visit:  www.thinkhdi.com