{"id":82,"date":"2014-06-01T20:11:55","date_gmt":"2014-06-02T00:11:55","guid":{"rendered":"https:\/\/hdicfl.com\/?page_id=82"},"modified":"2026-04-28T18:30:59","modified_gmt":"2026-04-28T22:30:59","slug":"resources","status":"publish","type":"page","link":"https:\/\/hdicfl.com\/?page_id=82","title":{"rendered":"RESOURCES: Events, Training, and Presentations"},"content":{"rendered":"\r\n

On a regular basis, we will add event presentations and other resources for you.<\/p>\r\n

_________________________________________<\/h1>\r\n\r\n\r\n\r\n

Access HDIConnect:\u00a0\u00a0
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https:\/\/connect.thinkhdi.com\/home<\/a><\/span><\/p>\r\n

_________________________________________<\/h1>\r\n

List of HDI Local Chapters:\u00a0\u00a0
<\/strong><\/h1>\r\n

https:\/\/www.hdilocalchapters.org\/cpages\/list-of-local-chapters<\/a><\/span><\/p>\r\n

_________________________________________<\/h1>\r\n

Upcoming HDI National Conference:<\/strong><\/h1>\r\n\r\n\r\n\r\n\r\n\r\n

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HDI Service & Support World<\/mark><\/span>:

<\/mark><\/span><\/strong>This annual HDI Conference will be held Sunday, May 3, 2026 – Thursday, May 7, 2026 in Las Vegas at Caesars Palace Las Vegas Hotel & Casino!\u00a0 Register here (and do not forget to\u00a0use your<\/strong>\u00a0paid HDI Membership Local Chapter Discount Code<\/strong>\u00a0when registering; email a request for code to jim.ryave@hdicfl.com if you do not have it): \u00a0\u00a0https:\/\/www.hdiconference.com<\/a><\/strong><\/span><\/p>\r\n

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HDI Training:\u00a0\u00a0
<\/strong><\/h1>\r\n\r\n\r\n\r\n\r\n\r\n

Live Virtual or On-Demand Training Year-Round<\/a><\/span>

Live Event, In-Person Training at HDI Service and Support World:<\/strong>

1-Day Workshops<\/a><\/span>

Pre-Conference Training<\/a><\/span>

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__________________________________________
HDI Industry Information Library & Subscriptions:<\/h1>\r\n\r\n\r\n\r\n

https:\/\/www.thinkhdi.com\/library\/supportworld.aspx<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

__________________________________________<\/h1>\r\n\r\n\r\n\r\n

Metrics:<\/h1>\r\n\r\n\r\n\r\n

https:\/\/www.thinkhdi.com\/library\/supportworld\/metrics.aspx<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

__________________________________________<\/h1>\r\n\r\n\r\n\r\n

HDI Job Board:<\/h1>\r\n\r\n\r\n\r\n

https:\/\/www.hdilocalchapters.org\/cpages\/jobdetails<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

__________________________________________<\/h1>\r\n\r\n\r\n\r\n

HDI Support Center Best Practices Assessment<\/h1>\r\n\r\n\r\n\r\n

https:\/\/www.thinkhdi.com\/services\/best-practices.aspx<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

__________________________________________<\/h1>\r\n\r\n\r\n\r\n

HDIConnect:<\/h1>\r\n\r\n\r\n\r\n

https:\/\/connect.thinkhdi.com\/home<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

__________________________________________<\/h1>\r\n\r\n\r\n\r\n

Webinars:<\/h1>\r\n\r\n\r\n\r\n

https:\/\/www.thinkhdi.com\/events\/webinars.aspx<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

__________________________________________<\/h1>\r\n\r\n\r\n\r\n

HDI Local Chapters Podcasts:
Bytes &Banter<\/span><\/a>

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Presentations<\/strong>:

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TopGolf Orlando Event Sponsored by EasyVista & Excalibur Data Systems 4\/23\/2026:<\/strong><\/p>\r\n

HDI Central Florida Chapter Slide Deck By Jim Ryave on 04232026<\/a><\/span><\/p>\r\n

HDI Central Florida Virtual Event of 4\/8\/2026:<\/strong><\/p>\r\n

HDI Central Florida Chapter Presentation by Jim Ryave on 04082026<\/span><\/a>

IT Service & Support Lessons learned from our Large Epic Deployment by Nancy Robinson on 04082026<\/span><\/a>

Recording of HDI Virtual Event 4\/8\/2026<\/span><\/a><\/p>\r\n

HDI Central Florida Virtual Event of 3\/5\/2026:<\/strong><\/p>\r\n

HDI Presentation by Jim Ryave on 03052026<\/a><\/span><\/p>\r\n

Building an AI Ready Service Desk by Ric Mims on 03052026<\/a><\/span><\/p>\r\n

Recording of Virtual Event on 03052026<\/a><\/span><\/p>\r\n

Chat from Virtual Event on 03052026<\/a><\/span><\/p>\r\n

Automation Roadmap Workbook<\/a><\/span><\/p>\r\n

HDI Central Florida Virtual Event of 10\/16\/2025:<\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 10162025 by Jim Ryave<\/a><\/span><\/p>\r\n

How The Experience Economy Changes Everything by Alan Nance 10162025<\/a><\/span><\/p>\r\n

Recording of the HDI Central Florida Meeting 10162025<\/span><\/a>

Interview with Starbucks CEO Brian Niccol<\/span><\/a><\/p>\r\n

HDI Central Florida Chapter Virtual Event of 9\/18\/2025:<\/strong><\/p>\r\n

HDI Central Florida Chapter Slide Deck for 09182025<\/a><\/span><\/p>\r\n

HDI TopGolf Orlando Event 8\/19\/2025:<\/span><\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 08192025 by Jim Ryave<\/a><\/span><\/p>\r\n

“AI for ITSM:\u00a0 Super Tool or Super Flop?” by
FMX Solutions Jesse Randhawa<\/span><\/a>

HDI Virtual Chapter-Central Florida Chapter Event 4\/3\/2025:<\/span>

<\/strong>HDI Virtual & Central Florida Chapters Slide Deck for 04032025<\/span><\/a>

HDI Central Florida Chapter Social Event at New York Beer Project 3\/20\/2025:

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Presentations from HDI Central Florida Chapter Topgolf Orlando Meeting of 10\/16\/24:<\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 101624 by Jim Ryave<\/a><\/span><\/p>\r\n

Mastering I.T. Leadership:\u00a0 Wisdom from the Jedi Path 101624 by EasyVista\u00a0 Raul Ortiz<\/a><\/span><\/p>\r\n

Presentations from HDI Central Florida Chapter Web Conference Meeting of 9\/12\/24:<\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 091224 by Jim Ryave<\/a><\/span><\/p>\r\n

Transformation Transparency and Accountability by Eddie Vidal 091224<\/a><\/span><\/p>\r\n

Recording of HDI Central Florida Web Conference Meeting of 9\/12\/24<\/span><\/a><\/p>\r\n

Presentations from HDI Central Florida Chapter Web Conference Meeting of 5\/16\/24:<\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 051624 by Jim Ryave<\/a><\/span>

Making CX Stick! by Nate Brown 05162024<\/a><\/span><\/p>\r\n

Recording of HDI Central Florida Chapter Web Conference Meeting of 5\/16\/24<\/span><\/a><\/p>\r\n

Presentations from HDI Central Florida Chapter Web Conference Meeting of 1\/25\/24:<\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 012524 by Joe Alexander<\/span><\/a><\/p>\r\n

Changing The World One Taco at a Time by Nancy Robinson<\/span><\/a><\/p>\r\n

Recording of HDI Central Florida Chapter Web Conference Meeting of 1\/25\/24<\/span><\/a><\/p>\r\n

Presentations from HDI Central Florida Chapter Web Conference Meeting of 10\/10\/23:<\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 101023 by Jim Ryave<\/a><\/span><\/p>\r\n

HDICFL CX and CS:\u00a0 What’s the Difference? 10102023 by Doug Rabold<\/a><\/span>\u00a0<\/p>\r\n

Recording of HDI Central Florida Chapter Web Conference Meeting of 10\/10\/23<\/span><\/a><\/p>\r\n

Presentations from HDI Central Florida Chapter Web Conference Meeting of 9\/13\/23:<\/strong><\/p>\r\n

HDI Central Florida Chapter Meeting 091323 by Jim Ryave<\/a><\/span><\/p>\r\n

Cultivating a Culture of Engagement – Rae Ann Bruno – Central FL HDI Local Chapter 09132023<\/span><\/a><\/p>\r\n

PDF–Ideas for Cultivating Engagement in the Hybrid Work Environment<\/span><\/a><\/p>\r\n

PDF–stats 2021 expectations of hybrid work environment<\/span><\/a><\/p>\r\n

PDF–Unleashing the Human Element at Work<\/span><\/a><\/p>\r\n

PDF–unleashing-the-human-element-at-work-transforming-workplaces-through-recognition<\/span><\/a><\/p>\r\n

PDF–octanner-global-culture-report-2023<\/span><\/a><\/p>\r\n

Recording of HDI Central Florida Chapter Meeting of 091323<\/span><\/a><\/p>\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of 6\/14\/23:<\/strong><\/p>\r\n

Creating an Ecosystem for ITSM Success:\u00a0 Lessons from Industry Leaders by Ben Howell 6\/14\/23<\/a><\/span><\/p>\r\n

HDI Central Florida Chapter Meeting 6\/14\/23 by Jim Ryave<\/span><\/a><\/p>\r\n

Recording of HDI Central Florida Meeting 6\/14\/23<\/span><\/a><\/p>\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of 10\/27\/22:<\/strong><\/p>\r\n

Automate and Modernize Major Incident Management by Ben Howell 102722<\/a>

HDI Central Florida Web Conference of 102722 by Jim Ryave<\/a>

Recording of HDI Central Florida Meeting of 102722<\/a><\/span><\/p>\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of 4\/13\/22:<\/strong><\/p>\r\n\r\n\r\n\r\n

Surveys are Selfish by Matt Beran 041322<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

H<\/a>DI Central Florida Chapter Web Conference 041322 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Recording of HDI Central Florida Meeting of 4\/13\/22<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of<\/strong> 1\/19\/22:<\/strong><\/p>\r\n\r\n\r\n\r\n

Navigating Change\u2026by Shara Hutchinson 011922<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Virtual Meeting 011922 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Recording of the HDI Central Florida Chapter Meeting of 1\/19\/22<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of<\/strong> 12\/8\/21:<\/strong><\/p>\r\n\r\n\r\n\r\n

Methodology for Building a Service Desk HealthCheck by Tony North<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Virtual Meeting 120821 by Jim Ryave <\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Recording of HDI Coast-To-Coast Web Conference 120821<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of<\/strong> 4\/28\/21:<\/strong>

Managing Hiring and Onboarding Employees Remotely_ by Robert Half 042821_HDICentral Florida<\/span><\/a>

Recording of “Managing Hiring and Onboarding Employees Remotely” by Robert Half 042821_HDICentral Florida<\/span><\/a>

HDI Central Florida Chapter Virtual Meeting 042821 by Jim Ryave<\/span><\/a>

Presentations from the HDI Central Florida Chapter Web Conference Meeting of<\/strong> 3\/24\/21:<\/strong><\/p>\r\n\r\n\r\n\r\n

Go Live Critical Success Factors for Projects 032421 by James A Moore<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Recording of Go Live Critical Success Factors for Projects 032421 by James A Moore<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Virtual Meeting 032421 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of<\/strong> 1\/13\/21:<\/strong><\/p>\r\n\r\n\r\n\r\n

“Best Practices and Lessons Learned Migrating to a new ITSM Platform” by Joe Alexander 011321<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

R<\/span><\/a>ecording of “Best Practices and Lessons Learned Migrating to a new ITSM Platform” by Joe Alexander 011321<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Virtual Meeting 011321 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Web Conference Meeting of<\/strong> 11\/19\/20:<\/strong>

HDI Central Florida Chapter Virtual Meeting 111920 by Jim Ryave<\/span><\/a>

Recording of Knowledge Management Transformation Through the Collective Wisdom of Teams 111920 by Julie Mohr<\/span><\/a>

Presentations from the HDI Central Florida Chapter Web Conference Meeting of<\/strong> 10\/8\/20:<\/strong>

HDI Central Florida Chapter Virtual Meeting 100820 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Recording of “How AI is Revolutionizing User Experience in the Enterprise” by Dr. Muddu Sudhakar, Ph.D. 100820<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 12\/17\/19:<\/strong><\/p>\r\n\r\n\r\n\r\n

ITIL 4 Value in ESM by Ryan Counts 121719<\/span><\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 121719 by Jim Ryave<\/span><\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 9\/12\/19:<\/strong><\/p>\r\n\r\n\r\n\r\n

Shifting Skills: What Automation and AI Mean for Support by Roy Atkinson 091219<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Preparing your Service Desk for Current Trends in AI by Ben Scavuzzo 091219<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 091219 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentation and Notes from the HDI Central Florida Chapter Meeting of 6\/12\/19:<\/strong><\/p>\r\n\r\n\r\n\r\n

Notes from Round Table Topics 061219<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 061219 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 4\/8\/19:<\/strong><\/p>\r\n\r\n\r\n\r\n

Kirk Weisler presentation with supporting files (79 MB)_040819<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 040819 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 3\/19\/19:
<\/strong><\/p>\r\n\r\n\r\n\r\n

The Bots Are Coming by Rich Graves 031919_Part 1<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

The Bots Are Coming by Rich Graves 031919_Part 2<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

The Bots Are Coming by Rich Graves 031919_Part 3<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 031919 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 2\/12\/19:
<\/strong><\/p>\r\n\r\n\r\n\r\n

Increasing Service Desk Efficiency by Rae Ann Bruno 021219<\/span><\/a>
<\/strong><\/span><\/p>\r\n\r\n\r\n\r\n

What have you done for me lately? by Rae Ann Bruno 021219<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Focus Book–What have you done for me lately? by Rae Ann Bruno<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 021219 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 12\/11\/18:<\/strong><\/p>\r\n\r\n\r\n\r\n

Workplace 2025 by Thomas Murray RHT 121118<\/a>
<\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 121118 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 9\/13\/18:<\/strong><\/p>\r\n\r\n\r\n\r\n

Part 1 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Part 2 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Part 3 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Part 4 of 4–EasyVista_Accelerate Self-Service ROI with Self Help Knowledge by Evan Carlson 091318<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 091318 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 5\/2\/18:<\/strong><\/p>\r\n\r\n\r\n\r\n

Digital Transformation by Bill Sheridan_050218<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 050218 by Sue Giliberti<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Certification Overview by Joe Alexander 050218<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 3\/13\/18:<\/strong><\/p>\r\n\r\n\r\n\r\n

Value as a Service The Next Frontier in ITSM by Nancy Van Elasacker-Louisnord 031318<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 031318 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 12\/13\/17:<\/span><\/strong><\/p>\r\n\r\n\r\n\r\n

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 1<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 2<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 3<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 4<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 5<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 6<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 121317 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 11\/6\/17:<\/span><\/strong><\/p>\r\n\r\n\r\n\r\n

Chaos Engineering by Matt Haggerty 110617-Part 1<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Chaos Engineering by Matt Haggerty 110617-Part 2<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

KCSM by Rick Joslin 110617_V3_Part_1<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

KCSM by Rick Joslin 110617_V3_Part_2<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 110617 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 10\/19\/17:<\/strong><\/p>\r\n\r\n\r\n\r\n

bmc Cognitive Service Management by Jeff-McKinley_10-19-17_Part-1\u00a0<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

bmc Cognitive Service Management by Jeff McKinley 10-19-17_Part-2<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

bmc_Cognitive Service Management_by Jeff McKinley_10-19-17_Part 3<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

7 Secrets of Self Leadership by Phil Gerbyshak 101917<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 101917 by Jim Ryave<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 3\/14\/17:<\/strong><\/p>\r\n\r\n\r\n\r\n

Level 0.5 Support by Roy Atkinson 031417<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

ESM presentation to HDI Orlando by Matthew Peeples 031417<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 031417 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 12\/8\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

Digital Workplace_BMC Software_McKinley_12-08-16<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 120816 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 10\/27\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

Creating Enterprise Agility through Lean Service Management 102716 by Matt Hooper<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 102716 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 9\/15\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

Breakfast Briefing-04 Matt Haggerty HDI Orlando Sept-15-2016<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Session 504 Cay Robertson HDI Orlando Sept-15-2016<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 091516 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 5\/12\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

3.6 Strategies To Empower Your End Users 051216 by Sietse Eling<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 051216 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 4\/21\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

Days Not Months 042116 by Stacy Gonzalez<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 042116 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 3\/10\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

Performance Analytics–Leading and\u00a0Lagging Indicators by Alex Steinwachs 031016<\/span><\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 031016 by Jim, Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 2\/11\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

Knowledge Management Best Practices within SM by Rick Joslin 021116<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 021116 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 1\/21\/16:<\/strong><\/p>\r\n\r\n\r\n\r\n

A Screen Share is Worth a Thousand Chats by Donald Hasson 012116<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 012116 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 12\/3\/15:<\/strong><\/p>\r\n\r\n\r\n\r\n

Role with IT by Michael Cardinal–HDI Central Florida Chapter 120315<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 120315 by Jim Ryave.pdf<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting\u00a0of 10\/8\/15:<\/strong><\/p>\r\n\r\n\r\n\r\n

Engaged IT Consumers_Lessons from Digital Marketing by Jarod Greene–Part 1<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Engaged IT Consumers_Lessons from Digital Marketing by Jarod Greene–Part 2<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 100815 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations and an article\u00a0from the HDI Central Florida Chapter Meeting\u00a0of 9\/10\/15:<\/strong><\/p>\r\n\r\n\r\n\r\n

HDI House of Culture Cards by Kirk Weisler 091015<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

The Soul of a Sports Machine<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 091015 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations and whitepapers from the HDI Central Florida Chapter Meeting\u00a0of 5\/14\/15:<\/strong><\/p>\r\n\r\n\r\n\r\n

UF Health–HDI CFL 5-14-15\u00a0by Mark Sheridan<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

DMT Weighted Score Sheet<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Vendor rating for Service Desk Selection<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

IDC White Paper: \u00a0ROI of an Integrated Management Solution<\/a><\/p>\r\n\r\n\r\n\r\n

Choosing an ITSM Solution<\/a><\/p>\r\n\r\n\r\n\r\n

HDI Central Florida Chapter Meeting 051415 by Jim Ryave<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentation from the HDI Central Florida Chapter Meeting of\u00a03\/12\/15 by Jim Ryave:<\/strong><\/p>\r\n\r\n\r\n\r\n

\u00a0HDI Central Florida Chapter Meeting 031215<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentations from the HDI Central Florida Chapter Meeting of 12\/4\/14 by Tom Touzin\u00a0of the Florida Virtual School and Mark Cerretani of ServiceNow:<\/strong><\/p>\r\n\r\n\r\n\r\n

FLVS Implementation<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Transform IT Now Part 1–ServiceNow<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Transform IT Now Part 2–ServiceNow<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

\u00a0<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentation from the HDI Central Florida Chapter Meeting of 6\/12\/14 by Jeff Hance of LANDESK:<\/strong><\/p>\r\n\r\n\r\n\r\n

LANDESK Self Service Presentation 061214<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

Presentation from the HDI Central Florida Chapter Meeting of 3\/31\/14 by Eddie Vidal of the University of Miami:<\/strong><\/p>\r\n\r\n\r\n\r\n

5 Roads Leading to Impactful Employee Engagement and Success – HDI CFL 033114<\/a><\/span><\/p>\r\n\r\n\r\n\r\n

\u00a0<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"

On a regular basis, we will add event presentations and other resources for you. _________________________________________ Access HDIConnect:\u00a0\u00a0 https:\/\/connect.thinkhdi.com\/home _________________________________________ List of HDI Local Chapters:\u00a0\u00a0 https:\/\/www.hdilocalchapters.org\/cpages\/list-of-local-chapters _________________________________________ Upcoming HDI National Conference: HDI Service & Support World: This annual HDI Conference will be held Sunday, May 3, 2026 – Thursday, May 7, 2026 in Las Vegas at … Continue reading RESOURCES: Events, Training, and Presentations<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-82","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hdicfl.com\/index.php?rest_route=\/wp\/v2\/pages\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hdicfl.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hdicfl.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hdicfl.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hdicfl.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=82"}],"version-history":[{"count":522,"href":"https:\/\/hdicfl.com\/index.php?rest_route=\/wp\/v2\/pages\/82\/revisions"}],"predecessor-version":[{"id":1428017,"href":"https:\/\/hdicfl.com\/index.php?rest_route=\/wp\/v2\/pages\/82\/revisions\/1428017"}],"wp:attachment":[{"href":"https:\/\/hdicfl.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}