Events, Training, and Presentations

On a regular basis, we will add event presentations and other resources for you.

 

Upcoming HDI Events

 

SERVICE MANAGEMENT WORLD 2018:
October 15 – 17 at the Omni Orlando Resort at ChampionsGate in Orlando! 

 

 

 

 

HDI 2019 Conference & Expo: 
April 9 – 12 at the Rosen Shingle Creek in Orlando!

 


HDI Training

 

Upcoming HDI Education Calendar:  Link to HDI Listing

Upcoming HDI Virtual Courses:  Link To HDI Listing

 

___________________________________________________________________________

Presentations

Presentations from the HDI Central Florida Chapter Meeting of 5/2/18:

Digital Transformation by Bill Sheridan_050218

HDI Central Florida Chapter Meeting 050218 by Sue Giliberti

HDI Certification Overview by Joe Alexander 050218

Presentations from the HDI Central Florida Chapter Meeting of 3/13/18:

Value as a Service The Next Frontier in ITSM by Nancy Van Elasacker-Louisnord 031318

HDI Central Florida Chapter Meeting 031318 by Jim Ryave

Presentations from the HDI Central Florida Chapter Meeting of 12/13/17:

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 1

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 2

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 3

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 4

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 5

How to Achieve Excellence in DevOps and ITSM-Eric Ledyard 121317-Part 6

HDI Central Florida Chapter Meeting 121317 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 11/6/17:

Chaos Engineering by Matt Haggerty 110617-Part 1

Chaos Engineering by Matt Haggerty 110617-Part 2

KCSM by Rick Joslin 110617_V3_Part_1

KCSM by Rick Joslin 110617_V3_Part_2

HDI Central Florida Chapter Meeting 110617 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 10/19/17:

bmc Cognitive Service Management by Jeff-McKinley_10-19-17_Part-1 

bmc Cognitive Service Management by Jeff McKinley 10-19-17_Part-2

bmc_Cognitive Service Management_by Jeff McKinley_10-19-17_Part 3

7 Secrets of Self Leadership by Phil Gerbyshak 101917

HDI Central Florida Chapter Meeting 101917 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 3/14/17:

Level 0.5 Support by Roy Atkinson 031417

ESM presentation to HDI Orlando by Matthew Peeples 031417

HDI Central Florida Chapter Meeting 031417 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 12/8/16:

Digital Workplace_BMC Software_McKinley_12-08-16

HDI Central Florida Chapter Meeting 120816 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 10/27/16:

Creating Enterprise Agility through Lean Service Management 102716 by Matt Hooper

HDI Central Florida Chapter Meeting 102716 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 9/15/16:

Breakfast Briefing-04 Matt Haggerty HDI Orlando Sept-15-2016

Session 504 Cay Robertson HDI Orlando Sept-15-2016

HDI Central Florida Chapter Meeting 091516 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 5/12/16:

3.6 Strategies To Empower Your End Users 051216 by Sietse Eling

HDI Central Florida Chapter Meeting 051216 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 4/21/16:

Days Not Months 042116 by Stacy Gonzalez

HDI Central Florida Chapter Meeting 042116 by Jim Ryave

Presentations from the HDI Central Florida Chapter Meeting of 3/10/16:

Performance Analytics–Leading and Lagging Indicators by Alex Steinwachs 031016

HDI Central Florida Chapter Meeting 031016 by Jim, Ryave

Presentations from the HDI Central Florida Chapter Meeting of 2/11/16:

Knowledge Management Best Practices within SM by Rick Joslin 021116

HDI Central Florida Chapter Meeting 021116 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 1/21/16:

A Screen Share is Worth a Thousand Chats by Donald Hasson 012116

HDI Central Florida Chapter Meeting 012116 by Jim Ryave

 

Presentations from the HDI Central Florida Chapter Meeting of 12/3/15:

Role with IT by Michael Cardinal–HDI Central Florida Chapter 120315

HDI Central Florida Chapter Meeting 120315 by Jim Ryave.pdf

 

Presentations from the HDI Central Florida Chapter Meeting of 10/8/15:

Engaged IT Consumers_Lessons from Digital Marketing by Jarod Greene–Part 1

Engaged IT Consumers_Lessons from Digital Marketing by Jarod Greene–Part 2

HDI Central Florida Chapter Meeting 100815 by Jim Ryave

 

Presentations and an article from the HDI Central Florida Chapter Meeting of 9/10/15:

HDI House of Culture Cards by Kirk Weisler 091015

The Soul of a Sports Machine

HDI Central Florida Chapter Meeting 091015 by Jim Ryave

 

Presentations and whitepapers from the HDI Central Florida Chapter Meeting of 5/14/15:

UF Health–HDI CFL 5-14-15 by Mark Sheridan

DMT Weighted Score Sheet

Vendor rating for Service Desk Selection

IDC White Paper:  ROI of an Integrated Management Solution

Choosing an ITSM Solution

HDI Central Florida Chapter Meeting 051415 by Jim Ryave

 

Presentation from the HDI Central Florida Chapter Meeting of 3/12/15 by Jim Ryave:

 HDI Central Florida Chapter Meeting 031215

 

Presentations from the HDI Central Florida Chapter Meeting of 12/4/14 by Tom Touzin of the Florida Virtual School and Mark Cerretani of ServiceNow:

FLVS Implementation

Transform IT Now Part 1–ServiceNow

Transform IT Now Part 2–ServiceNow

 

Presentation from the HDI Central Florida Chapter Meeting of 6/12/14 by Jeff Hance of LANDESK:

LANDESK Self Service Presentation 061214

 

Presentation from the HDI Central Florida Chapter Meeting of 3/31/14 by Eddie Vidal of the University of Miami:

5 Roads Leading to Impactful Employee Engagement and Success – HDI CFL 033114