Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support. Click the
underlined Award titles for additional information on each award, including past winners.
HDI Analyst of the Year Award
The annual HDI Analyst of the Year Award is a global program that rewards the industry’s best first-level support analysts. Regional winners compete for the national award, which is proudly sponsored by Robert Half Technology.
HDI Desktop Support Technician of the Year Award
The annual HDI Desktop Support Technician of the Year Award recognizes the industry’s top-performing desktop support technician. Nominations are submitted to HDI local chapters, and regional winners compete for the national award, which is presented at the HDI Annual Conference & Expo and sponsored by Robert Half Technology.
HDI Manager of the Year Award
The HDI Manager of the Year Award acknowledges and honors a great leader, a service and support manager who has been in his or her current management role for the past twelve months, supporting any (or all) IT services within his or her organization.
HDI Local Chapter Officer of the Year Award
The HDI Local Chapter Officer of the Year Award honors a hard-working volunteer leader from the HDI local chapter community.
New! HDI Service Improvement Award
The HDI Service Improvement Award will recognize an organization that has successfully implemented or improved one or more service offerings.
New! HDI Knowledge-Centered Support Award
The HDI Knowledge-Centered Support Award will recognize an organization that has successfully implemented or improved upon a Knowledge-Centered Support adoption.
HDI Team Excellence Awards
The annual HDI Team Excellence Awards honor the teams that have most enhanced the image of the help desk profession by setting and achieving the highest standards of excellence in customer support
Ron Muns Lifetime Achievement Award
The Ron Muns Lifetime Achievement Award recognizes individuals for their contributions, leadership, enthusiasm, and tireless efforts to advance our industry.
HDI proudly acknowledges Robert Half Technology as the exclusive sponsor of the HDI Awards program. Robert Half Technology has held this sponsorship since 2004, and since this time has given award finalists the opportunity to be honored as leaders within the technical service and support industry, attend the industry’s leading conference, understand more about their industry, and network with peers from around the globe.
With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.